Unfortunately, either due to the starship’s geometry and/or licensing restrictions, we are unable to offer every customized starship option. Currently, the ...

Yes, please provide us with your order number and desired delivery date by contacting us through the help center.

Refunds are issued in the original form of payment and will reflect the amount paid. It may take 3-10 business days for the refund to appear in your account...

Yes. you can customize the ship's name and the ship's registration number.

We offer two shipping options. Standard Shipping takes between 4-6 business days and Express Shipping takes between 1-3 business days. The price will be calc...

You can track the status of your order by clicking on order details under my orders section. 

Once an item goes into production, we can no longer change or cancel it but, if we haven't yet started production on any of the items in your order, you...

We're truly sorry to hear that, please get in touch with our Customer Support team through the help center and they'll help you out! We're 100...

Yes, If your order is still not shipped (In production). Just contact the customer support team through the help center and they will help you out.

We make sure that it is safely packaged and wrapped carefully in a way that ensures its safety, and it is handled very carefully by our delivery and shippin...