Star Trek Online

I am unable to select a certain customized spaceships for upload.
Unfortunately, either due to the starship’s geometry and/or licensing restrictions, we are unable to offer every customized starship option. Currently, the ...
Thu, 21 Feb, 2019 at 4:48 PM
Can I postpone my shipment and/or request a specific delivery date?
Yes, please provide us with your order number and desired delivery date by contacting us through the help center.
Thu, 21 Feb, 2019 at 4:36 PM
How do you process refunds?
Refunds are issued in the original form of payment and will reflect the amount paid. It may take 3-10 business days for the refund to appear in your account...
Sun, 24 Feb, 2019 at 12:08 PM
Can I make my own adjustments on the captures?
Yes. you can customize the ship's name and the ship's registration number.
Thu, 21 Feb, 2019 at 5:26 PM
What are your shipping options and rates?
We offer two shipping options. Standard Shipping takes between 4-6 business days and Express Shipping takes between 1-3 business days. The price will be calc...
Thu, 21 Feb, 2019 at 4:38 PM
How can I check the status of my order?
You can track the status of your order by clicking on order details under my orders section. 
Thu, 21 Feb, 2019 at 4:39 PM
How can I change or cancel my order?
Once an item goes into production, we can no longer change or cancel it but, if we haven't yet started production on any of the items in your order, you...
Thu, 21 Feb, 2019 at 4:40 PM
My order arrived, but there's a problem with it.
We're truly sorry to hear that, please get in touch with our Customer Support team through the help center and they'll help you out! We're 100...
Thu, 21 Feb, 2019 at 5:33 PM
I placed an order. Can I change the shipping address?
Yes, If your order is still not shipped (In production). Just contact the customer support team through the help center and they will help you out.
Thu, 21 Feb, 2019 at 4:43 PM
How can I guarantee that my order will arrive safely due to its fragile nature?
We make sure that it is safely packaged and wrapped carefully in a way that ensures its safety, and it is handled very carefully by our delivery and shippin...
Sun, 24 Feb, 2019 at 12:09 PM